It is the policy of Go2 Property Services Limited to put its customer complaint
resolution procedure in practice by:
A) Make available to all consumers a complaint resolution policy statement.
B) Record all complaints in writing.
C) Responding to all complaints promptly and where possible, within a maximum of 10 working days.
D) Recording the response to all complaints in writing with details of action taken to resolve complaints.
E) Endeavouring to carry out anti necessary works to resolve complaints within a maximum of 10 working days, or where longer timescales are necessary explaining this clearly along with the stepes that will be taken to reach a satisfactory conclusion.
F) Where Go2 Property Services limited is unable to resolve the complaint to the
satisfaction of the customer we refer you to:
The Property Care Association Tel: 01480 400000
Which? Trusted Traders Tel: 02922 670040
Trustmark Tel: 0333 5551234
Kevin Fitzgerald (Director) has overall responsibility for dealing with complaints
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